004119e0.jpgService Design for Business: A Practical Guide to Optimizing the Customer Experience by Ben Reason, Lavrans L vlie, Melvin Brand FluEnglish | ISBN: 1118988922 | 2015 | EPUB | 208 pages | 5 MB
A practical approach to better customer experience through service design
Service Design for Business helps you transform your customer's experience and keep them engaged through the art of intentional service design. Written by the experts at Livework, this practical guide offers a tangible, effective approach for better responding to customers' needs and demands, and provides concrete strategy that can be implemented immediately. You'll learn how taking a design approach to problem solving helps foster creativity, and how to apply it to the real issues that move businesses forward. Highly visual and organized for easy navigation, this...