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![]() John E. Martin "Command Performance: The Art of Delivering Quality Service " Harvard Business School (1994-09) | ISBN 0875845622 | 260 Pages | PDF | 3.2 Mb Discusses the art of delivering quality service. Effectively integrates cutting-edge thinking on successful service delivery with experiences from real companies. DLC: Customer service. Code: http://www.easy-share.com/1904787392/Command%20Performance.rar http://www.megaupload.com/?d=VXRUGI44 |
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