Complete Guide to Conflict Management in the Workplace

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Created by:Joeel & Natalie Rivera, Transformation Services

Conflict management: learn conflict resolution skills & effective listening, communication & problem solving techniques

What you’ll learn

Stop feeling distracted, anxious, or frustrated about conflict with your coworkers, boss, or employees
Stop avoiding conflict and allowing tension and resentment to fester, leading to long term consequences
Use differences of opinion and conflicts constructively, leading to growth and creativity
Use proven strategies and powerful communication skills to prevent and manage conflict
Identify warning signs and prevent or minimize conflict before it starts
Know your conflict management style and how to improve your reactions
Create a psychologically safe work environment that encourages open communication and trust
Know when to intervene and how to approach conflict resolution conversations
Implement the 6 Steps to Conflict Resolution
Get to the root cause of conflicts and prevent resentment from lingering and conflicts from re-occurring
Establish conflict resolution guidelines, procedures, and training for your organization


Ability to print worksheet material



We are top Udemy instructors in the personal development category. Our courses have been taken by over 150,000 happy students from 195 countries.

We have a thriving community in the course and we are actively involved and answer questions within 24h.


Do you ever feel distracted, anxious, or frustrated dealing with conflict with your coworkers or your boss?

Or, are you a manager who has to address conflict with your employees or between team members?

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