nicabm – Practical Skills for Working with an Angry Client

nicabm – Practical Skills for Working with an Angry Client
mp4 | AVC: 640×480| Audio:AAC LC 96 Kbps | Total files:48 | mp4, jpg, mp3, txt, pdf | 3.01 GB
Genre: eLearning | Language: English


Anger is a normal (and often necessary) emotion.

But when tempers flare and rage ensues, our clients’ relationships suffer, their stress levels skyrocket, and reactivity simply takes over.

So how can people shift out of anger once the fuse is lit?
In the video below, Marsha Linehan, PhD will share a practical skill to help clients defuse anger before it escalates beyond control.

Marsha’s strategy is practical, it’s simple, and it’s something clients can use right away, in almost any situation where anger threatens to boil over.

This video was taken from the Next Level Practitioner training program where members receive a daily video like this from one of the top 25 experts in our field. That program is not open for new members right now, but if you want to be on a waiting list in case it opens up, please click here.

Now we’d like to hear from you. What have you found to be effective in working with a client’s anger?


Width: 640 pixels
Height: 480 pixels
Format: AVC
Codec: AVC
Duration: 00:23:45
Bit rate: 2000 Kbps
Frame rate: 29.970 fps
Aspect ratio: 4:3
Bit depth: 8 bits
Color space: YUV


Audio track: 1
Language: English
Codec: AAC LC
Channels: 2
Compression: Lossy
Sampling rate: 48 Khz

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