Service Transitions for ITIL�
MP4 | Video: AVC 1280×720 | Audio: AAC 44KHz 2ch | Duration: 5 Hours 46M | 711 MB
Genre: eLearning | Language: English
ITIL is the most widely-used framework for service management best practices. Learn the concepts and all the processes in the ITIL Service Transition core publication, and receive exam tips through sample exam questions.
Most of the errors and outages to business processes and activities are caused by mishandled changes. With more understanding and insight, many errors and outages could be prevented before there is an impact to the business. In this course, Service Transitions for ITIL, you’ll discover how best practices related to concepts and processes can be used to identify and prevent negative business impact due to mishandled changes, as well as keeping the service organization continually aligned to the business needs. First, you’ll learn how these processes and concepts will help you protect your business workflow and activities during changes by applying principles related to release and deployment. Next, you’ll delve into ensuring that the new services and changes will meet business expectations by applying best practices related to change management and change evaluation. Then, you’ll explore how to prevent technical and process errors from entering the infrastructure through proper testing and validation. Finally, you’ll discover how knowledge management will support not only all the activities during the phase of service transition but all the other phases of the service lifecycle. When you’re finished with this course, you’ll have an in-depth understanding of the concepts and processes in ITIL Service Transition, and how they can ensure your changes and new services are aligned to legitimate business needs.