Real world IT service management skills plus ITIL exam prep




The IT Infrastructure Library Foundation series gives you hands on skills for doing IT service management and using the IT Infrastructure Library set of best practices. These skills are required to move into IT management in many organizations. In addition to giving you these real-world skills, the IT Infrastructure Library Foundation series maps to exam objectives for the EXIN ITIL Foundation exam for ITIL Foundation certification, which proves to current and prospective employers that you have these valuable skills.

Prerequisites

Currently, neither the IT Infrastructure Library Foundation series nor the ITIL Foundation exam have any prerequisites. You will benefit most from this training if you have a fundamental understanding of what goes on in an IT department, including the role of IT in business. Prior to watching this series it is recommended that you have at least one year of experience working in IT.


The IT Infrastructure Library Foundation series contains:

- Introduction to ITIL
- IT Infrastructure Library
- IT Service Management Concepts
- Service Desk Support
- Incident Management
- Problem Management
- Change Management
- Release Management (free video!)
- Configuration Management
- SLA Management
- IT Services Financial Management
- Capacity Management
- Availability Management
- IT Service Continuity Management
- IT Security Management

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